Rachel Rewerts

Why Leaders Hire Me

What I've built, fixed, and scaled as a CS executive.

I've been the VP of CS who inherited the broken onboarding program and the patchwork processes. I've built the frameworks, run the implementations, and sat in the calls where a new CSM freezes up because they don't have a repeatable approach to fall back on.

I've operated inside the pressure cooker — M&A integration, shared services tension, rapid scaling with limited resources.

Post-Acquisition Integration

At CM Group (now Marigold), I led CS through a multi-entity merger. I know what breaks when you combine orgs with different tools, processes, and customer expectations — and how to stabilize fast.

Improved managed retention to 94% during integration period • NPS 17 → 38 • Product adoption +32%
Rapid Scaling Under Pressure

At Wunderkind, I built a global CS org from zero to 20 people while maintaining 96% GRR. I assess fast, decide faster, and know what can wait vs. what can't.

Doubled ARR per CSM from $500K to $1M–1.5M in 18 months • 60% increase in ARR/FTE
Operational Efficiency

At Unibuddy, I reduced onboarding time-to-value from 60 to 14 days and built scalable playbooks that improved CS efficiency 35% while navigating shared services complexity.

CSM presentation prep: 5 hours → 45 minutes • CS efficiency +35%
What This Means for You
  • I speak the language of operational metrics that matter — not just vanity scores
  • I know the difference between a team that's underwater and one that's systemically broken
  • I can present findings to executive leadership and translate CS effectiveness into business impact
  • I've navigated the tension between moving fast and building sustainably

Let's Talk

If you're a CS leader who needs executive-ready evidence to justify investment, a PE partner conducting due diligence, or navigating post-acquisition integration — let's have a conversation.


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